Shipping and Returns

Order Processing / Shipping:

UltimateFace.com orders are processed and shipped within 1-3 business days, depending on product availability. Orders are shipped via UPS in the continental United States. FREE SHIPPING is only valid for UltimateFace.com orders shipping within the continental U.S. Orders outside the contiguous United States and International orders are subject to prevailing freight charges. We are not able to ship to PO Boxes. 

Tracking information is sent to the email provided upon shipment.

Ultimate Face Cosmetics, Inc is not responsible for lost or stolen packages. 

Please note – Professional Kits and Promotional pricing are not available on UltimateFace.com. Please contact customer service info@ultimateface.com or 1-512-814-0292 to order. 

Returns and Exchanges:

When your UltimateFace.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact customer service immediately at info@ultimateface.com or 1-512-814-0292. Please provide the order number along with your name, email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. A photo may be requested. If damage is confirmed by Ultimate Face, we will provide you with options for a replacement or exchange. Your original shipping and handling charges will not be refunded, however, any replacement for a damaged or defective product will be shipped to you free of charge.

We are unable to process returns or exchanges of any kind after 14 days of invoice. 

Any/all damaged or defective items should returned to their original point of purchase. 

 

 

Product Information and Pricing:

We cannot guarantee the accuracy of product images, promotions, or availability. For example, although we try to accurately display the colors of the products you see on the Website, we cannot guarantee that the colors you see on your monitor will be accurate. From time to time there may be information on the Sites that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Ultimate Face Cosmetics, Inc reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We have the right to change or update information or to cancel orders if any such information is inaccurate. If for any reason we must cancel an order after your credit card has been charged, we will immediately issue a credit to your account in the amount charged. All products are in US Dollars. Orders for products are for services and/or personal use. All products should be used in accordance with their printed instructions.